For hygiene reasons, exchange is only offered within 48hrs of receiving a defected product or a wrong product other than the one you ordered or you want to order another size, provided it’s in it’s original condition, unworn and with tags on.  Please call us at 01114696781 within 24 hours of receipt of your order. Don’t use the product or remove it’s tags.  If upon inspection, item is found to be defected, We will replace your order with a product of same design and color. If product is out of stock then you will receive store credit you can use to to shop anytime. FLAMINGO will not be able to replace your order if:  You don’t notify us within 24 hours of receipt of order, Product has been worn or even tried on leaving perfume scent, makeup stains or pin holes, Tags have been removed.  No refund available.